Microtek ArtixScanDI 2020 Plus User Manual download pdf (Page 47)

ArtixScan DI 4020 Plus/ArtixScan DI 2020 Plus User's Manual 47

Troubleshooting

The LEDs on the button panel indicates the status of the scanner.

First, make sure that you have followed Steps 1 to 4 as described in the “Initial

Setup” section of this document (unpack, install, unlock, connect). Then if your

problem is listed here, try the suggested solution.

1. No light comes on when the scanner is turned on.

Make sure your scanner is connected to your computer and plugged into a

power source.

2. The Add/Remove Hardware Wizard appears on your screen.

Click the “Cancel” button and close the ScanWizard DI Control Panel.

Disconnect the Hi-Speed USB cable from the back of your computer, and refer

to the installation instructions in this document.

3. When trying to scan, an error message appears on your screen that reads,

“Can’t Find Scanners”.

Make sure your scanner is unlocked (see Step 3 in the “Initial Setup” section).

Make sure your scanner is connected to your computer and plugged in to a

power source (see Step 4 in the “Initial Setup” section).

Uninstall and reinstall the ScanWizard DI software.

4. After clicking “Scan,” a blank screen appears.

Make sure your scanner is unlocked (see Step 3 in the “Initial Setup” section).

Uninstall and reinstall the ScanWizard DI software.

5. When trying to scan with the ADF (Auto Document Feeder) , an error

message appears on your screen that reads, “Code -206, ADF paper jam or

roller failure.”

Click OK first; then open the ADF cover, as illustrated in the “Fixing Paper

Jams” section.

• If the problem is occurring from a paper jam, follow the procedures laid

out in the “Fixing Paper Jams” section of this document.

• If the problem is occurring from situations other than a paper jam, follow

the procedures laid out in the “Positioning Documents” section.

Finally, close the ADF cover and restart scanning.

LEDs

On - Ready to scan

Flashing Green - Scanning

Off - Scanner is off

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Microtek ArtixScanDI 2020 Plus User Manual Page 47